Our Services & Types of Appointments

All appointments must be booked in advance. Online booking is available for all services except regular RN appointments, which must be booked by calling the office.

1. Regular Doctor/Nurse Practitioner Appointments:
   With Dr. Charkhsaz, Dr. Totounchian, and Ting Jiang, NP
   Monday–Thursday, 9:30 AM–4:00 PM
   Ting Jiang, NP: Fridays, 9:30 AM–12:00 PM
2. Same-Day Urgent Care – Telephone:
   With Dr. Charkhsaz and Dr. Totounchian
   Monday–Wednesday, 4:00–6:00 PM (booking opens at 10 AM)
   Same-day urgent telephone appointments for more urgent concerns.
   Also available with Ting Jiang, Nurse Practitioner
   Same-day urgent telephone appointments on Monday, Tuesday, Thursday and Friday.
   Two appointments each day: 10:40 AM and 3:00 PM.
   Online booking opens at 10:00 AM on the same day, subject to availability.
3. Friday, Weekend & Statutory Holiday Appointments – Dr. Peyman Goudarzi:
   Telephone and video appointments are available on selected Fridays, weekends, and statutory holidays, as indicated in our online booking system.
   Available to all registered patients of Careview Medical Centre.
4. Same-Day Urgent In-Office RN Appointments:
   With our Registered Nurse (RN)
   Monday–Thursday, 2:00–4:00 PM
   Same-day in-office appointments for specific urgent concerns.
   Available to all registered patients of Careview Medical Centre.
5. Regular RN Appointments:
   With our Registered Nurse (RN)
   Monday–Thursday, 10:00 AM–2:00 PM
   For ongoing nursing care and follow-up needs.
   Available to all registered patients of Careview Medical Centre.
6. Holter Monitor Appointments:
   Available to Careview patients and patients referred by doctors from other clinics.
   A doctor’s referral is required. Book your fitting appointment online, subject to availability.
   Please bring your Holter monitor requisition and health card to your appointment.
   Our Registered Nurse (RN) will fit the monitor and explain how to use it. Return the monitor the following day, at the time arranged with the clinic.
7. Aesthetic Appointments:
   With Dr. Totounchian
   Thursdays
   Aesthetic treatments (e.g., Botox/Fillers) by appointment.

Clinic Hours

Open: Monday–Thursdays, 9:30 AM – 4:00 PM Closed: Fridays, Weekends, and statutory holidays

Phone Calls & Messages

Our phone lines are open Monday through Thursday from 9:30 AM to 4:00 PM. Due to high call volume, we may not always be able to answer immediately. If your call is not answered, please leave a clear voicemail including your full name, phone number, and a brief description of the reason for your call.

We review every message and strive to return calls the same business day whenever possible.

Prescription Renewals

Please ask your pharmacy to fax refill requests directly to us. Once your doctor approves the request and signs the prescription, we’ll fax it back to your pharmacy. There is no need to call the clinic for renewals. Because this process can take up to 72 hours, please plan ahead so you don’t run out of medication while the renewal is processed and faxed to your pharmacy.

Same-day Urgent Tele-appointments (Doctors & Nurse Practitioner)

Dr. Charkhsaz and Dr. Totounchian:
Monday–Wednesday, 4:00–6:00 PM. Telephone or video appointments.

Ting Jiang, Nurse Practitioner:
Monday, Tuesday, Thursday and Friday. Two telephone appointments each day: 10:40 AM and 3:00 PM.

Online booking opens at 10:00 AM on the same day for both doctors and the nurse practitioner. Appointments are first-come, first-served and subject to availability.

These visits are for urgent concerns only. Please book a regular appointment for routine care. Non-urgent bookings may be cancelled to keep urgent appointments available. Not for emergencies — call 911.

Same-day Urgent In-office (Registered Nurse)

Monday–Thursday, 2:00–4:00 PM. Booking opens 10:00 AM each day. For urgent, non-chronic concerns only, such as:

• Cold, flu, cough, or sore throat
• Urinary tract infection symptoms
• Minor eye or ear infections
• Sprains, strains, or minor injuries
• Simple wound care

Learn more about Same-Day Urgent Care

Flu Shots

We do NOT offer flu shots / flu clinic. Please contact your local pharmacy or public health unit for flu vaccinations.

Technology & AI

To support quality documentation, our doctors may use computer-assisted tools and AI during your visit. These tools comply with federal and provincial privacy laws. If you prefer not to use this technology, please tell your provider at the start of your appointment.

Clinic Policies

• No-Scent Policy: Please avoid perfumes or scented products for in-office visits.
• Zero-Tolerance Policy: Any verbal, emotional, or physical abuse toward staff will not be tolerated.

Uninsured Services and Fees

• Click here to open the suggested rates of Doctors of BC for uninsured services.